Shop FAQ

Frequently Asked Questions

1. What are the delivery charges for orders from the Online Shop?

All Sanctband products

West Malaysia – RM10 (first item)
– RM7 (each subsequent item)
– Free delivery (RM150 & above)

East Malaysia – RM30 (first item)
– RM10 (each subsequent item)
– Free delivery (RM350 & above)

 (Except Sanctband Foam Roller  & promo packs) 

All Trigger Point & Rumble Roller products

West Malaysia – RM15 (first item)
– RM7 (each subsequent item)

East Malaysia – RM35 (first item)
– RM10 (each subsequent item)

All other products – pick up only

2. Which payment methods are accepted in the Online Shop?
– Direct bank transfer
– Cheque payment
– Credit card / Direct debit (via eGHL)

3. How long will delivery take?
West Malaysia – 1 to 3 working days
East Malaysia – 5 to 7 working days

4. Is it possible to receive the tracking number by email before my package arrives?
Of course! You will be provided with a tracking number once your product has been shipped out.

5. What exactly happens after ordering?
After you’ve chosen your products and make full payment, your products will be shipped out to you the very next working day.

6. I have not yet received my delivery, although the stated delivery time has passed.
Oh no, this rarely happens. But if it does, please contact us at with the subject ‘ORDER NOT RECEIVED’.