Return & Exchange Policy

  1. All goods received cannot be exchanged or returned
  2. Should you change your mind upon making payment (before the product is shipped out or collected), an admin fee of 5% will be deducted from your refund.

Shipping Policy

Sanctband Active Products

You will enjoy free shipping for bands purchases ONLY (spidercord, mini bands, resistive bands, super loop bands) equivalent or above RM150. This excludes any promotion packages or sale items. Please select "Self Pick-Up" upon checkout to enjoy free shipping, we will then text you via WhatsApp to confirm your shipping address.

Hyperice Products 

You can opt for shipping with or without insurance. Shipping with insurance (Parcel Guard) provides coverage against loss and damage from the point of collection until delivery to the recipient. 

The shipping price is as below: 

Shipping with Insurance 

Shipping to West Malaysia - RM45 

Shipping to East Malaysia - RM85 

Shipping without Insurance 

Shipping to West Malaysia - RM20 

Shipping to East Malaysia - RM45

For Hypervolt [50% Deposit / Remaining Transaction],

Any forms of refund(s) for order cancellation(s) will be subjected to 4.00% admin fee deduction of the transaction made.

Warranty Policy

We provide warranty for :

1- Hypervolt Massage Gun Device product based on warranty registration date.
This includes :
- Motor Unit
- Battery
- Charger
- Adapter
- Applicator (s)

2 - Vyper 2.0 product based on warranty registration date.
This includes :
- Foam Roller
- Charger

3 - Hypersphere product based on warranty registration date.
This includes :
- Hypersphere
- Charger

4 - Hyperice Venom series based on warranty registration date.
This includes :
- Venom unit
- Battery
- Charger

5 - Hyperice Ice Compression series based on warranty registration date.
This includes :
- Ice Compression unit

We will repair or replace the unit if it is found to be defective as to workmanship or materials. This warranty does not extend to damage resulting from misuse, neglect or abuse, normal wear and tear, or accident. This warranty extends only to the original consumer purchaser.  


- The customer is responsible for shipping charges. Please allow a reasonable period of time for completion of repairs or replacement. If the unit is replaced, the replacement unit is covered only for the remainder of the original warranty period dating from the purchase of the original device.

- If a Hypervolt defect arises within the warranty period, promptly contact us at +60133947393 or via email info@pfc.my 

-A one-to-one replacement of the defective Hypervolt / Vyper 2.0 / Hypersphere / Venom series / Ice Compression series product(s) will be provided at PFC Studio.

PFC Studio
Address :G-3-8 Plaza Damas, Jalan Sri Hartamas 1, Taman Sri Hartamas, 50480 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Contact : 013-394 7393

Privacy Policy
Effective date: 31st December, 2018
PFC Online Shop ("us", "we", or "our") operates the https://www.shop.pfc.my/ website (the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for PFC Online Shop is managed through Free Privacy Policy.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

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