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Return & Exchange Policy

  1. All goods received cannot be exchanged or returned
  2. Should you change your mind upon making payment (before the product is shipped out or collected), an admin fee of 5% will be deducted from your refund.


Shipping Policy

Sanctband Active Products

You will enjoy free shipping for bands purchases ONLY (spidercord, mini bands, resistive bands, super loop bands) equivalent or above RM150. This excludes any promotion packages or sale items. 


Hyperice Products 

You can opt for shipping with or without insurance. Shipping with insurance (Parcel Guard) provides coverage against loss and damage from the point of collection until delivery to the recipient. 

The shipping price is as below: 

Shipping with Insurance 

Shipping to West Malaysia - RM45 

Shipping to East Malaysia - RM85 


Shipping without Insurance 

Shipping to West Malaysia - RM20 

Shipping to East Malaysia - RM45


For Hypervolt [50% Deposit / Remaining Transaction],

Any forms of refund(s) for order cancellation(s) will be subjected to 4.00% admin fee deduction of the transaction made.

Warranty Policy

We provide warranty for :

1- Hypervolt Massage Gun Device product based on warranty registration date.
This includes :
- Motor Unit
- Battery
- Charger
- Adapter
- Applicator (s)

2 - Vyper 2.0 product based on warranty registration date.
This includes :
- Foam Roller
- Charger

3 - Hypersphere product based on warranty registration date.
This includes :
- Hypersphere
- Charger

4 - Hyperice Venom series based on warranty registration date.
This includes :
- Venom unit
- Battery
- Charger

5 - Hyperice Ice Compression series based on warranty registration date.
This includes :
- Ice Compression unit

We will repair or replace the unit if it is found to be defective as to workmanship or materials. This warranty does not extend to damage resulting from misuse, neglect or abuse, normal wear and tear, or accident. This warranty extends only to the original consumer purchaser.