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Return & Exchange Policy

  1. All goods received cannot be exchanged or returned
  2. Should you change your mind upon making payment (before the product is shipped out or collected), an admin fee of 5% will be deducted from your refund.


Shipping Policy

Sanctband Active Products

You will enjoy free shipping for bands purchases ONLY (spidercord, mini bands, resistive bands, super loop bands) equivalent or above RM150. This excludes any promotion packages or sale items.

Hyperice Products 

Warranty Policy

We provide warranty for :

1- Hypervolt Massage Gun Device (Hypervolt, Hypervolt Plus, Hypervolt with Bluetooth, Hypervolt Plus with Bluetooth) product based on warranty registration date.
This includes :
- Motor Unit
- Battery
- Charger
- Adapter
- Applicator (s)

2 - Vyper 2.0 product based on warranty registration date.
This includes :
- Foam Roller
- Charger

3 - Hypersphere product based on warranty registration date.
This includes :
- Hypersphere
- Charger

4 - Hypersphere mini product based on warranty registration date.
This includes :
- Hypersphere mini
- Charger

5 - Hyperice Venom series based on warranty registration date.
This includes :
- Venom unit
- Battery
- Charger

6 - Hyperice Ice Compression series based on warranty registration date.
This includes :
- Ice Compression unit

We will repair or replace the unit if it is found to be defective as to workmanship or materials. This warranty does not extend to damage resulting from misuse, neglect or abuse, normal wear and tear, or accident. This warranty extends only to the original consumer purchaser.  

IN NO EVENT SHALL PFC ONLINE SHOP BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.

- The customer is responsible for shipping charges. Please allow a reasonable period of time for completion of repairs or replacement. If the unit is replaced, the replacement unit is covered only for the remainder of the original warranty period dating from the purchase of the original device.

- If a Hypervolt defect arises within the warranty period, promptly contact us at +6013-341 7393 or via email info@pfc.my 

-A one-to-one replacement of the defective Hypervolt / Vyper 2.0 / Hypersphere / Venom series / Ice Compression series product(s) will be provided at PFC Studio.

PFC Studio
Address : E-3-14, Plaza Damas, Jalan Sri Hartamas 1, Taman Sri Hartamas, 50480 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Contact : +6013-341 7393


Privacy Policy
Effective date: 31st December, 2018
PFC Online Shop ("us", "we", or "our") operates the https://www.shop.pfc.my/ website (the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for PFC Online Shop is managed through Free Privacy Policy.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

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